Shipping & Returns

At Arc Forge Store, we handle your deliveries with the same care as crafting a perfect arrow, and your returns with the precision of fletching. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to serve archers worldwide (excluding some Asian and remote regions):

• Standard Shipping (£12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
• Free Shipping (orders over £50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Returns & Exchanges

We stand behind our craftsmanship, but if your purchase doesn’t meet your expectations, our straightforward returns process will make it right.

Return Eligibility

You may return most items within 15 days of receiving your order, provided they are:

• In original, unused condition
• In their original packaging with all tags attached
• Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Custom-made arrows (including aluminium and carbon arrows sized or fletched to your specifications)
• Used arrow cutting tools (for safety reasons once opened)
• Opened cresting & paint pens
• Personalized equipment (engraved or otherwise customized items)

Return Process

Step 1: Request Authorization

Before returning any items, please contact our craftsman’s support at [email protected] with:

• Your order number
• Details about the product you wish to return

Step 2: Prepare Your Return

Once authorized:

• Securely package the item(s) using the original packaging
• Include a copy of your order confirmation or packing slip
• Clearly mark the package as “Return”

Step 3: Ship Your Return

Send your return package to:

Arc Forge Store Returns
66 Cambrian Rd
Newport, GB NP8M 7VV

We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Please note that original shipping costs are non-refundable.

Exchanges

To exchange an item for a different size or product:

1. Follow the standard return process above
2. In your return request email, specify the replacement item you desire
3. Once we receive your return, we’ll ship the replacement item

You will be responsible for any price difference and additional shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

“Your satisfaction is as important to us as the straightness of an arrow’s flight.”

For any questions about our shipping or returns policy, please contact our craftsman’s support team at [email protected].