Welcome to Arc Forge Store, where we craft your archery experience with the same precision as fletching an arrow. These Terms and Conditions govern your use of our website and purchases. By accessing our store at truebowman.com, you agree to these terms.
1. Our Archery Community
Arc Forge Store serves dedicated archers and bowhunters worldwide (excluding certain Asian and remote regions). Our products are designed for:
- Traditional archers seeking English longbows and flatbows
- Modern archers requiring carbon and aluminium arrows
- Crossbow enthusiasts needing specialized bolts and accessories
- Archery craftsmen looking for fletching jigs and cresting tools
2. Product & Service Description
2.1 What We Offer
We provide hand-selected archery equipment including:
- Arrows & Components: Aluminium and carbon arrows, straighteners, cutting tools
- Bow Equipment: English longbows, flatbows, quivers
- Crossbow Systems: Complete crossbows, bolts, sights, strings
- Crafting Tools: Fletching jigs, cresting pens, arrow making supplies
2.2 Product Limitations
Certain items have special considerations:
- Custom-made arrows cannot be returned once sized or fletched
- Used cutting tools pose safety risks and are non-returnable
- Personalized items with engravings are made-to-order
3. User Responsibilities
3.1 Account Security
When creating an account, you must:
- Provide accurate personal information
- Keep login credentials confidential
- Notify us immediately of unauthorized account activity
3.2 Legal Compliance
You agree to:
- Use products only as intended (archery sports/hunting where legal)
- Comply with all local laws regarding archery equipment
- Not resell items as your own craftsmanship
4. Ordering & Payment
4.1 Order Process
Our crafting timeline:
- Orders processed within 1-2 business days (excluding weekends/holidays)
- You’ll receive confirmation with tracking upon dispatch
4.2 Payment Options
We accept:
- Visa, MasterCard, JCB credit/debit cards
- PayPal secure payments
4.3 Pricing Accuracy
While we string our bows with care, occasional pricing errors may occur. We reserve the right to:
- Cancel orders with incorrect pricing
- Contact you for payment adjustment or cancellation
5. Shipping & Delivery
5.1 Shipping Methods
We offer two delivery options:
- Standard Shipping (£12.95): DHL/FedEx (10-15 business days)
- Free Shipping (orders over £50): EMS (15-25 business days)
5.2 Delivery Considerations
Important notes:
- Delivery times are estimates only
- Customs delays may occur in your country
- You’re responsible for import duties/taxes
6. Returns & Refunds
6.1 Return Policy
Our 15-day return policy requires:
- Items in original, unused condition
- Original packaging with all tags
- Proof of purchase included
6.2 Non-Returnable Items
For safety and hygiene, we cannot accept returns on:
- Custom-made arrows
- Used cutting tools
- Opened cresting pens
- Personalized equipment
6.3 Refund Process
Approved refunds will be processed to your original payment method within:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
7. Intellectual Property
The Arc Forge Store retains all rights to:
- Website design, logos, and content
- Product designs and specifications
- Photography and product descriptions
You may not reproduce any content without express written permission.
8. Liability Limitations
8.1 Product Use
Archery equipment carries inherent risks. By purchasing, you acknowledge:
- Proper training is required for safe use
- You assume all responsibility for lawful use
8.2 Website Use
We strive for accuracy but cannot guarantee:
- Uninterrupted website access
- Absolute freedom from errors
- Compatibility with all devices/browsers
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
10. Policy Updates
We may update these terms periodically. Continued use after changes constitutes acceptance. We’ll notify you of significant modifications.